Frequently Asked Questions
Are you a manufacturer or a trading company?
We operate as an integrated entity with our own exporting center and shareholding in insulation material factories. This allows us to provide a perfect combination of competitive pricing, high quality, and professional customer service.
How do you ensure product quality control?
Quality is our top priority. We implement strict quality control measures from raw material sourcing to the final production stage. Every batch of products undergoes cautious testing before packaging and delivery to maintain our high standards.
What is your quality assurance policy?
We are fully confident in our product quality. If the product quality or delivery time does not meet the agreed terms, we offer refundable payment options. Our goal is to provide reliable, high-quality products to ensure our clients' projects run smoothly.
Can I request samples before placing an order?
Yes, free samples are available for our standard products. For non-standard or customized product requests, please contact us for further discussion.
Is the XPS insulation material environmentally friendly?
Our XPS and shower room materials are made from 100% fresh materials. They are completely eco-friendly, free of HBCD, HCFC, and CFC, and are approved by REACH standards, making them safe for both humans and the environment.
Is third-party inspection allowed before delivery?
Absolutely. We welcome third-party testing and inspections before delivery. We strive to ensure that the right, high-quality products reach our customers every time.